When researching protective packaging materials and equipment options for manufacturing facilities and distribution centers, companies frequently neglect to factor in how the vendor's ability to provide technical service will impact its productivity down the road.
For optimum performance, it’s critical to not only assess the material or equipment independently, but also the technical service program that supports it. You want to have confidence that your vendor will not only be there during the early days of the relationship, but also will support you throughout the life of the equipment.
Understanding what matters most to those charged with maintaining optimum packaging line efficiency, Pregis has deployed significant resources to build a five‑prong technical service program that sets new standards for protective packaging equipment.
Here’s how the Pregis technical service difference can benefit an organization:
Step 1: Consultative Assessment of Customer Facilities
Pregis engages its technical service team in the early stages of the purchasing review process to help assess customer needs. Typically, this is well before a purchasing decision has been made. It makes sense to involve the team that will be responsible for servicing the equipment early in the evaluation process. These professionals have the hands‑on experience to know what works best in a broad variety of applications.
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